Return and Refund Policy
Last updated: 7 September 2023
Thank you for shopping at Butterfly Knife, operated by Fuji Corp KFT. We value your satisfaction and want to ensure that your shopping experience with us is hassle-free. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when making a return or seeking a refund.
We accept returns on eligible items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The item must be in its original condition, unused, and in the same packaging as received.
Proof of purchase, such as an order confirmation or receipt, is required.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at email@example.com and provide your order details, including the order number and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
3. Shipping the Returned Item
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
Please package the item securely and include all original packaging and accessories.
Once your returned item is received and inspected, we will process your refund. The following conditions apply:
Refunds will be issued to the original payment method used for the purchase.
It may take up to 10 business days for the refund to appear in your account, depending on your payment provider's processing times.
Shipping charges are non-refundable, unless the return is due to an error on our part.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org. We will arrange for a replacement or issue a full refund, including return shipping costs, as applicable.
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you would like.
7. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact our customer support team at email@example.com.
8. Changes to the Return and Refund Policy
We reserve the right to make changes or updates to our Return and Refund Policy. Any revisions will be posted on this page, and the updated policy will become effective immediately upon posting.
This Return and Refund Policy is effective as of 7 September 2023.